The final price quoted on the payments page is the price of the goods including delivery cost to the stated destination. Delivery charges will be a flat rate, calculated in accordance with the weight of the items ordered for both home and overseas destinations.
United Kingdom and Europe Standard Delivery FREE
Rest of the World £15
Our Postage and Packaging rates are displayed on our website and are subject to change without notice. However, once we have accepted your order we will not change the price that applies to such order.
Providing your items are in stock we will aim to dispatch your order to you within 5 working days. Once dispatched, please allow 5 working days for UK orders, 10 days for EU orders, 15 days for rest of the world unless otherwise specified.
Purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped. You shall not be entitled to cancel your order on the basis of unforeseen duties or levies.
Easy Returns & exchanges
Please email firstname.lastname@example.org to cancel an order. Orders can be cancelled at any time before dispatch.
If for any reason you are not happy with your selection, we will gladly issue a refund for the value of the merchandise (original shipping and handling fees are non-refundable) within 21 days of purchase. Please note that you are responsible for the postage cost to return your items, plus, customs and duty fees (if applicable) if you are outside the United Kingdom.
Please ensure that your item is returned to us in its original condition & packaging, with all labels intact. Goods must be unworn and unwashed and where relevant, hygiene strips and price tags must be in place. After we have received your item in its original condition with the completed returns form that arrived with your package, we will process the refund and notify you via e-mail. The refund will be in the same form of payment that you originally used.
Please post your returns, with the corresponding returns form to:
l’étale Returns, 25 Foskett Road, London, SW6 3LY, United Kingdom
For your own protection, you are strongly advised to obtain a proof of posting, or shipping certificate from a courier, when returning goods whatever the reason for the return. Goods which are returned to us but are lost in shipping remain your responsibility. A proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered.